Shipping Information
At DMT Official Shop, we are committed to providing fast, secure, and discreet shipping to our customers worldwide. Please review our shipping and delivery policy before placing an order.
Processing Time
•Orders are processed within 24-48 hours after payment confirmation.
•Orders placed on weekends or holidays will be processed on the next business day.
•You will receive a confirmation email with tracking details once your order has been shipped.
Shipping Methods & Estimated Delivery Times
We offer multiple shipping options to ensure flexibility and convenience for our customers.
Discreet & Secure Packaging
•All orders are packaged securely and discreetly for customer privacy.
•No branding or identifying information will be visible on the package.
Shipping Restrictions
•We ship to most countries worldwide, but it is the buyer’s responsibility to ensure DMT products are legal in their location.
•We are not responsible for orders seized by customs or any legal issues arising from the purchase of our products in restricted areas.
Lost, Stolen, or Delayed Packages
•Once an order is shipped, DMT Official Shop is not responsible for delays, lost, or stolen packages.
•If your tracking shows “delivered” but you have not received your package, please check with your local post office or courier service.
•If your order is lost in transit, please contact us, and we will assist in filing a claim with the shipping carrier.
Order Tracking
•A tracking number will be provided once your order has been shipped.
•You can track your package through the courier’s website or our tracking portal.
Returns & Refunds
•Due to the nature of our products, all sales are final, and we do not accept returns.
•If you receive a damaged or incorrect item, please contact us within 48 hours of delivery for assistance.
For any questions regarding shipping and delivery, please contact our customer support team at Sales@dmtofficialshop.com.